"I used to go to this store quite a bit however I took a hiatus from riding for a few years and now I’m getting back into it I came back.
This store is so over priced compared to the other shops in the area. Couple that with the fact this store is pretty much exclusively run by children who think their flirting and gossiping is more important than customer service. I swear they thought I couldn’t hear them from the other side of the counter as they were ringing me up between the cursing and the lewd innuendos... it took far too long for them to accomplish the simple task of ringing my over priced products up and they had to keep asking me the same questions over and over because I was clearly interrupting their conversation."

"I was looking for an item and wanted to make sure that it was in stock at my local store. The associate put me on hold, grabbed two of the item and held them for me until I got off work. When I arrived at the store, my items were waiting for me at the registers. This is why I shop here."

"The crew at Cycle Gear have made me feel like family. Everytime I walk through the door I am greeted with a smile and a welcoming vibe, Eddie(sp) especially. He has really helped me make some decisions with my helmets that have been comfortable, easy to use, and worth the purchase."

"Just stopped in from Utah to get chain oil. I like that they had actual cycles in store to just gawk at. Will stop in next time I am in town."

"I wanted other things but was kind of rushed out the door. "

"The staff of very knowledgeable and helpful when your unsure what kind of gear you want to purchase. "

"They are always very helpful and answer questions if I have any about parts for my bike "

"Xander was awesome! Helped me find perfect jeans and arranged delivery to my home. Easy, in and out in 15 minutes. "

"I came in to get gloves and a helmet in order to take the beginning motorcycle class. The person in charge of the helmets was patient and knowledgeable and helped me select the perfect helmet for my head. I was then passed off to the guy responsible for gloves. He was very helpful also. They introduced themselves but I just can’t remember their names. I left paying an unGodly amount of money but it was all worth it. I’m sure I’ll be back again. Thank you guys! Ted"

"Walked in with my kids while shopping for a jacket ,I was confused in the sizes and had to google it white the associates stood there once I made my choice they Walked up to me it was to late ive found my size and paid and left ."

" They always ask what you ride to be sure to help you get the right gear "

"I purchased a motorcycle battery from them which at the time was sold with a lifetime warranty. I came to exchange the battery and though after talking to the manager they exchanged they exchanged it, the same manager informed me that they will not continue to honor the warranty in the future because it only allows for one exchange... Not much of a lifetime warranty.

I don’t believe that is how the warranty was intended or expressed and that this is just an effort to backpedal from the original offer. However, there is no way of finding out for certain since they would not provide the language of the original warranty.

This is Highly disappointing since a big part of cyclegear’s appeal is that they stood by their products by offering certain warranties. And yes, I understand that battery lifetime warranties are not THAT common and perhaps they didn’t factor in the costs of offering such a warranty or the higher likelihood of that particular battery to fail into their price. But that’s really besides the point. The problem here is how willing they are to back out of a warranty they offered which makes the trustworthiness of any other warranty they carry questionable. Without this assurance of them standing behind their products, or the warranties they offer for such products, there is no real reason to continue to shop there when I can get the same or almost identical product online for substantially less. "

"Employees are lazy and unhelpful "

"I went in just to look around and decided I needed a phone mount. Not knowing what I needed or what’s was available, the sales person was really helpful and made some good recommendations to help me decide what was right for me. Very happy with the service and product! "

"Was my first in Cycle Gear and the staff was very kind and helpful. Hooked me up with all the right sized apparel for my wife and I. Definitely will be back again! "